GENERAL TRAVEL CONDITIONS AMFITEATAR TRAVEL J.D. O.O.

INTRODUCTION

These general terms and conditions are an integral part of the contract for travel in a package arrangement (hereinafter referred to as the Agreement) concluded between the travel agency Amfiteatar Travel (hereinafter referred to as the Agency) and the user of the service, i.e. the person undertaking the trip (hereinafter referred to as the Traveler), the contractor and/or the travel payer who enters into a Contract with the Agency on his own behalf or on behalf of a third person as a Traveler (hereinafter: the Contractor). All terms mentioned in these general terms and conditions shall have the meaning given to them herein.

IMPORTANT: Before sending a travel inquiry, booking a trip, and certainly before making a payment and undertaking a trip, each person is required to familiarize themselves with these general terms and conditions in detail. All persons who pay for the trip or undertake the trip declare that they have previously familiarized themselves with all the provisions and details of these general conditions, especially with Article 7, Article 8, Article 9, Article 10. and Art. 16, and to accept them in their entirety. The travel contractors additionally declare that they have familiarized themselves with these general terms and conditions to all persons on whose behalf and for whom they have made the reservation and/or payment for the trip and that all such persons have accepted these general terms and conditions. All provisions of these general conditions bind the Travel Contractor, all Passengers, as well as the Agency, in accordance with the above, unless otherwise defined in a separate written contract.

Article 1 PROTECTION OF PERSONAL DATA

The passenger provides his personal data voluntarily. The passenger's personal data is necessary for the realization of the contracted trip, i.e. the tourist package arrangement, and will be used for further communication and contracting or provision of services included in the tourist package arrangement. Amfiteatar Travel j.d.o.o. undertakes to keep the passenger's personal data strictly safe and will not use them except for the purpose of realizing contracted arrangements or providing services related to the realization of tourist package arrangements organized by Global Travel d.o.o. travel agencies. After starting the trip, the Traveler is independently responsible for ensuring the protection of his personal data. If, after the start of the Trip, the Traveler finds himself in any situation where personal information is requested from him (e.g. during procedures related to check-in at the hotel, etc.) in such a way that this information could be exposed to another person, the Traveler, by submitting this information, gives his consent to the use of such data in this way and declares that the specified method is acceptable to him; in the event that the Traveler does not agree to provide his data in a way that could expose it to another person, he is obliged to withhold it, inform the tour manager and transfer the data directly to the service provider in a way that will be acceptable to the Traveler if he wants to perform the service in question, and otherwise is obliged to refuse the service in question.

Before applying for an arrangement, i.e. sending personal information and arranging a trip for yourself or someone else, please familiarize yourself in detail with the provisions of the Statement on Privacy and Protection of Personal Data on the agency's website www.amfiteatartravel.com

Article 2. REGISTRATION, RESERVATION, AND PAYMENT FOR TRAVEL

These General Terms apply to all persons named in the reservation, i.e. the travel contract, and the Travel Contractor confirms that he is authorized to act on behalf of and on behalf of all Passengers named in the reservation, i.e. all persons for whom he has contracted travel. Applications for the arrangement can be made in person at the Agency office, through authorized intermediaries, by submitting the necessary information by fax, email, telephone, or via the Internet.

To confirm the reservation, the Contracting Party/Traveller is obliged to pay the entire amount or make an advance payment of at least 30% of the total price of the arrangement (except in the case that a different amount/term has been agreed in writing with the agency, which may be smaller or larger, i.e. longer or shorter).

The entire remaining amount of the arrangement for all passengers on the same reservation must be paid and visible to the agency on the account no later than 14 days before the start of the trip (unless otherwise agreed in writing) or credit card billing for the total amount of the arrangement must be ensured by that deadline. all passengers on the reservation.

Considering a large number of clients, the Agency is not able, nor is it obliged in any way, to warn travelers about the approach or expiration of the deadline for payment of the remaining amount, and each Traveler declares that he is aware of the fact that it is solely his own responsibility to pay the remaining amount as defined in the travel contract. If the Contractor/Traveler does not pay the remaining amount of the arrangement within the stipulated period, i.e. if the entire payment for all passengers on the same reservation is not visible on the agency's account no later than 14 days before departure, the Agency has the right to cancel the entire reservation with the payment of all travel cancellation costs from the passenger as is defined in Article 10 of these general conditions. Travelers/travel contractors by paying an advance payment, or part of the amount, declare that they are aware of this fact and that they will take care to pay the rest of the amount early enough so that it is visible to the agency on the account 14 days before departure. The travel contractor, as well as all Passengers on the same reservation, declare that they are aware of the fact that no person on the same reservation can travel until the entire amount has been paid according to the concluded travel contract for all passengers. In the event of group reservations and one or more persons canceling the trip, the Travel Contractor, i.e., all remaining passengers on the same reservation, are jointly and severally responsible for paying the entire amount according to the concluded travel contract, and the amount of the entire payment must be visible no later than 14 days before the start of the trip. Otherwise, the Agency has the right to deny the provision of travel services for all passengers on that reservation, to terminate the concluded travel contract, and demand payment of the entire amount of cancellation costs as defined in Art. 10 of these conditions. In the event that the advance payment amount is less than the number of cancellation costs, the agency has the right to forcibly collect the remaining amount, and each Contractor/Traveler by paying the advance payment declares that he is aware of the said fact and that he accepts it.

A person who has made a reservation on behalf of other Travelers by paying an advance payment or the entire amount of the trip confirms that they are aware of the fact that the payment refers to all passengers on the same reservation, that these Passengers are listed on the Travel Agreement, and that the amount paid is distributed equally among all passengers on that reservation unless otherwise defined by the Agreement and confirmation of payment, i.e. in writing before the payment itself or immediately after it. The person who made the reservation on behalf of other passengers is obliged to inform all passengers on that reservation about the content of the Travel Agreement, as well as these general conditions. In the event that the person who made the reservation, or the reservation was made for him by someone else, wants to arrange a trip independently of other passengers, he must inform the Agency within 48 hours of making the reservation or concluding the Travel Agreement, otherwise, the realization of the arrangement and starting the trip will be possible only after the agency receives the entire payment for all Passengers listed on the Travel Contract.

The Contractor/Traveler is obliged to provide personal data and submit all documentation necessary for the organization and implementation of the trip in a timely manner. The agency had the right to request and keep copies of documents if this is necessary for the realization of the trip. In the event that the Contractor/Traveler does not submit the requested information within the time limit and in the manner specified by the Agency, it is considered that he has given up the Agreement, i.e. the requested additional services such as travel insurance. The Contractor/Traveller is responsible for all damages that occur to him or the Agency due to the provision of incorrect and/or incomplete information or documents.

By accepting the offer and making the payment (partial or full amount), the Contractor/Traveler confirms that he is familiar with the content of the arrangement and the travel program, as well as these General Terms and Conditions and that he accepts them in their entirety. The reservation will be completed and valid only when the Agency confirms it in writing and sends the invoice to the Contractor/Traveler or the authorized intermediary through whom the Contractor/Traveler made the reservation. No Contract is valid without a cash deposit, i.e. the execution of a part or the entire payment, without which the invoice confirming the reservation will not be issued.

On the basis of the received travel application, and after receiving partial or full payment of the travel amount by the Contractor/Traveler, the Agency will hand the Contractor/Traveler a Travel Agreement which is considered concluded and binding if the Contractor/Traveler has not filed any written objection to these General Terms and Conditions. within 48 hours (exclusively in writing by electronic mail or regular registered mail).

For "fixed inquiry reservations" (individual arrangements where only a binding reservation is possible by paying the entire amount), the Agency will not accept a fixed inquiry reservation without payment. If the Contractor/Traveler does not accept the confirmed reservation made according to his request, the Agency will keep the amount paid to cover the reservation costs. If the Agency is not able to provide a reservation for the requested arrangement on a "fixed request", the full amount of the payment will be returned to the Contractor/Traveller.

Article 3. PRICE AND CONTENTS OF THE ARRANGEMENT

The prices of the arrangements are published in euros and are valid from the moment the program is published.
The price of the basic package includes what the Agency stated in the travel program in the segment "price includes", everything else that is not specified in that segment is not included in the price of the package.
The prices of tickets for sights, public transport tickets, etc., which the Traveler pays on the spot, and which are published on the Agency's website for the purpose of informing passengers, are of an informative nature only, change over time, and do not have to correspond to the actual prices on the spot, and any price difference cannot be objected to, nor is the Agency responsible for compensating the Traveler for the difference, as these prices are not included in the price of the basic package deal. Tickets, public transport tickets, transfers, excursions, and all other surcharges that are not included in the Agency's basic package deal, and that the Traveler requests during the trip, are paid on the spot to the local service provider or local partner
The agency reserves the right to increase the price of the arrangement by up to 10% in accordance with the legal regulations, in the event that after contracting and paying for the arrangement, and before the realization of the trip, there was an increase in the scope or price of the services that make up the package arrangement, an increase in the price of transportation and related services, the price fuel, tolls, etc. The Agency can notify the Contractor/Passenger of price changes in writing or verbally. The Contractor/Traveler undertakes to accept an increase in the agreed price of up to 10%, and the aforementioned cannot be a reason for the unilateral termination of the contract by the traveler

Article 4. ACCOMMODATION IN ROOMS

Unless otherwise agreed, the basic price of the arrangement includes accommodation in double rooms. The term double room means a room designed to accommodate two people, with two separate beds (twin room) or one double bed designed to accommodate two people (double room), where the width of the bed can vary significantly depending on the accommodation rules of the facility, i.e. the country to which you are traveling. If one person is traveling alone, he/she is required to pay an additional amount for accommodation in a single room, i.e. a room intended for the accommodation of one person in accordance with the rules of the accommodation facility.

The traveler is obliged to accept any room, i.e. officially registered accommodation unit assigned to him by the accommodation facility contracted by the agency as part of the concluded travel contract, if that room is intended for the accommodation of that number of persons according to the rules of the accommodation facility, regardless of his personal references. In other words, if a traveler contracts a double room in a hotel, he is obliged to accept it if that room is officially registered for the accommodation of two or more people, without any additional requirements regarding the position, orientation or equipment of the room (e.g. a room on a higher or lower floor, a room with a minibar, a room with a sea view, a room with a window and/or a balcony, a room of a certain size, etc.). The Agency, or the accommodation facility, will try to meet the passenger's preferences or additional requests if the Traveler has sent them to the Agency in writing no later than 7 days before departure, however, by paying for the trip, the Traveler declares that he is aware of the fact that neither the Agency nor the accommodation facility is obliged to fulfill any additional request regarding the size, position or equipment of the room.
In the event that the Traveler has an objective complaint upon entering the room that makes it impossible to stay in the room (e.g. if the room has not been cleaned by previous travelers or has significant damage that makes it impossible to stay), the Traveler is obliged immediately after entering the room, within 30 minutes of assigning the room, inform the tour manager, who will try to ensure the removal of defects on their behalf at the reception, if there is a need for this according to the tour manager's opinion. If it is not possible to eliminate the deficiency, the travel manager will try to provide a replacement room in the same or a nearby facility if one is available. The passenger is obliged to accept a replacement room if that room has no damages/deficiencies that prevented the stay in the initially assigned room. By paying for the trip, the traveler declares that all complaints about the rooms must be resolved exclusively on the spot and during the trip itself and that subsequent complaints about the rooms after returning from the trip will not be taken into account in any way if the traveler used the accommodation service during the trip, if not had an objection to the travel manager or if he did not want to accept a replacement room.

The traveler is obliged to comply with the rules of the accommodation units regarding the time of starting to use rooms, apartments, cabins, etc., and the time of leaving them, otherwise the traveler will bear any additional costs. The traveler is independently responsible for all damage caused during the stay in the hotel, as well as all additional costs incurred during the stay that is not specifically stated in the travel program as included in the price. The agency has the right to refuse the passenger boarding the bus or plane until the passenger settles the debt in question or the damage caused by his behavior in the accommodation facility.
Accommodation in the hotel and entry into the accommodation unit is usually possible between 3 and 8 pm, and it must usually be left no later than 10 am on the day of the end of the service unless otherwise specified in the program for individual accommodation capacity.

Article 5. QUALITY OF ACCOMMODATION, LOCATION OF ACCOMMODATION, AND TRANSPORTATION

The agency will, in good faith, inform all travelers in writing about all the details of the accommodation facility where they plan to stay during the trip before departure. In the final notification before the trip, the agency will send travelers the full name of the hotel, official categorization, and exact address, as well as an internet link to the website of the accommodation facility where the traveler can see pictures of the hotel and rooms, and all additional information.
The traveler is obliged to inform himself about all the details of the planned accommodation before the trip, and to send all possible objections to the Agency in writing before the trip. The Traveler specifically accepts the obligation to refrain from causing non-material damage to the Agency's reputation via the Internet or social networks if the accommodation is in a facility that the Agency communicated in writing to the Traveler in good faith before the trip, and the Traveler decided on that trip without objection, having all the above information about the accommodation before departure.
The traveler expressly declares that he is aware of the fact that the Agency does not directly provide accommodation in the hotel and that he has no direct control over it. Dissatisfaction with the assigned room, i.e. the accommodation service provided by the hotel, cannot be the basis for public expression of dissatisfaction against the Agency if the Agency, i.e. the travel manager, acted in accordance with the practice of a good businessman, and apart from prior information about all the details of the accommodation, additionally in person places tried to help the Traveler in eliminating possible deficiencies in the service provided by the accommodation facility. Hotel categorization differs significantly between countries. Food, comfort, cleanliness, and services offered by the hotel are under the supervision of local tourist authorities and are not comparable between countries, and the quality can differ significantly between facilities within the same categorization. By paying for the trip, the traveler declares that he is aware that different people have different subjective views regarding accommodation. Consequently, all hotels have a certain number of positive and negative reviews and comments from travelers.
If the Agency provides accommodation in a hotel of the specified categorization (2*, 3*, 4*, etc.), it will be considered that the agency has complied with its contractual obligation in this regard and the traveler declares that he is aware of the fact that he has no right to object in this regard. view. Additionally, in the event that the rating of the quality of the hotel on booking.com by other travelers is higher than 6/10, which will be defined as acceptable in the context of the concluded travel contract, it will be considered that the Agency has correctly complied with its contractual obligation, and travelers under financial responsibility declare that they will not direct any dissatisfaction to the Agency, that they will refrain from negative public comments against the Agency, that they will not harm the reputation of the Agency, and that they will send all possible complaints that may be subjective or objective directly to the hotel.

The breakfast service can vary greatly depending on the destination, customs, and the very level of quality and service of the individual hotel. The Agency will try to arrange with the hotels the highest possible quality breakfast within the framework of the lowest possible price of the package deal, however, the Agency does not, in any case, take responsibility for the quality or content of the breakfast. By contracting the trip, the traveler declares that he is aware of the fact that Global Travel is a travel agency that organizes affordable group trips, and that breakfast if included in the price, cannot be the cause of complaints to the Agency or public expression of dissatisfaction.

Article 6 OBLIGATIONS OF THE AGENCY

The Agency is obliged to provide the Passenger with the services defined in the travel program in the "PRICE INCLUDES" segment. The agency is obliged to issue appropriate documentation (invoice, i.e. confirmation of payment/travel contract) for each paid trip. Everything that is not specifically stated in the travel program under the "PRICE INCLUDES" segment is considered not to be included in the price of the trip, i.e. the tourist package.
The Agency's responsibility, i.e. the obligation to provide the services defined in the travel program, is excluded under the influence of "force majeure", i.e. in the event of the occurrence of circumstances over which the Agency has no influence, which causes the impossibility of implementing all or part of the travel program, i.e. non-execution or partial execution of services in as part of the paid tourist package (war, protests and strikes, terrorist actions, sanitary disturbances, weather disasters, interventions by competent authorities, traffic accidents, traffic congestion and congestion at the border, public transport disruptions, bus breakdowns, etc.). By paying for the trip, passengers declare that they are aware of the risk of force majeure, that in the event of force majeure, they will act in good faith, and that the occurrence of force majeure cannot be the basis for a complaint or claim for any compensation from the Agency.

By contracting and/or paying for a trip in the conditions of a global epidemic, the traveler consciously accepts the fact that the decision to travel abroad is a personal decision that is in the area of personal responsibility of each individual. The Agency is not responsible for any potential damage that may occur to the Passenger during travel abroad in the circumstances of the epidemic. The traveler voluntarily accepts all risks that may result from traveling under these circumstances (e.g. risk of illness, self-isolation upon return, quarantine abroad, interruption of travel, independent return to Croatia, etc.), and declares that he is aware of the fact that the Agency has no obligation reimbursement of any additional costs or damages to the Passenger. expressing dissatisfaction, and undertakes not to attempt to damage the reputation of the Agency in that case.

Article 7 OBLIGATIONS OF PASSENGERS

The passenger must not disturb the peace, comfort, comfort, or safety of other passengers, and must not in any way prevent or hinder the work of the tour manager, the implementation of the travel program, or harm the reputation of the Agency.

The traveler is obliged to comply with all the instructions of the tour leader and to cooperate with him in good faith. In the event that the traveler refuses the travel manager's instructions, the Agency has the right to terminate the trip for that Traveler on the spot and continue the implementation of the travel program without him, and the Traveler will be independently responsible for paying all costs arising from the same, independently organizing his own return to the point of departure at your own expense, without agency or agency responsibility.

The passenger must not cause material or non-material damage by his behavior. The Agency and its associates have the full right to compensation for all material damage caused by the Traveler's behavior. If the Traveler causes immaterial damage to the reputation of the Agency by his conscious behavior before or after the trip, the agency has the right to compensation. By paying for the trip, all travelers responsibly declare that they are familiar with the above and that they accept the same.

The passenger is obliged to arrive on time for departure, and no later than 10 min. before the scheduled departure. If the Passenger does not arrive at the scheduled departure time, the Agency has the right to start the journey without that Passenger. During the tours, the Passenger is obliged to independently accompany the tour leader, to take care of his own safety, as well as the safety of the passengers around him. During the trip, after every break or free time, the traveler is obliged to arrive at the agreed place as defined by the tour manager, 5 minutes before the scheduled meeting time. In the event that the passenger does not appear at the meeting place, the Agency or tour manager has the right to continue the trip without that passenger, and the passenger will be responsible for returning to the hotel, home or departure point as defined in the travel program at his own expense.

The traveler is obliged to comply with the house rules and rules of conduct in accommodation facilities (e.g. hotels, hostels, apartments, residences, private accommodation, etc.), i.e. by means of transport and by his actions not to endanger the regular and smooth development of the travel program, nor to cause damage to any form. Otherwise, the Traveler is independently responsible for all the damage caused.

By contracting the trip, the passenger specifically undertakes to protect the privacy of all other passengers in the group, and not to write down, record, photograph or store their personal data in any way, such as any document or paper with a list of names and surnames, and any other personal data as defined by the GDPR regulation. The traveler expressly declares that he is aware of the fact that according to the GDPR regulation, i.e. the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016) there was any recording of other people's personal data for which Global Travel d.o.o. a travel agency, defined as a data controller according to the GDPR regulation, may be subject to fines of up to several hundreds of thousands of euro, and that Global Travel has the right to seek compensation for all damages resulting from the unlawful violation of the privacy of other members of the group by any Traveler.

Article 8. OBJECTIONS

In case of any dissatisfaction or complaint during the trip, the Traveler is obliged to report it to the tour manager so that the reason for the dissatisfaction can be eliminated on the spot. The traveler is obliged to cooperate with the tour leader and the service provider (hotel, transporter, shipper, restaurant, etc.) in good faith and with the intention of removing the causes of dissatisfaction on the spot.

The traveler is obliged to express his goodwill to solve the cause of the complaint, and to make all reasonable efforts to ensure on the spot that he is provided with the contracted service as defined in the travel program, contract, or written communication before departure on the trip. If the Passenger does not submit a complaint or does not accept it on its face place offered a solution that corresponds to the contracted service, waives all possibilities of later objections upon returning from the trip.

In the event that after complaining on the spot the cause of dissatisfaction could not be eliminated, the Traveler is obliged to inform the Agency via email on the same day so that the Agency will try to assist the Traveler while he is still at the destination if this is at all possible.

After the Traveler's return from the trip, the Agency will consider only those complaints for which the Traveler can prove that during the trip he made a complaint on the spot to the tour manager, i.e. the local service provider, that the cause could not be eliminated on the spot, and that the Traveler consequently notified the Agency in writing. All other objections will not be considered, nor can they be a basis for public expression of dissatisfaction as defined in Article 9 of these general terms and conditions, and the Passenger, by paying for the trip, declares that he is familiar with the stated provision and that he accepts it in its entirety.

HOW TO SUBMIT COMPLAINTS: If the Traveler informed the Agency in writing about the causes of his dissatisfaction during the trip, and if they could not be eliminated during the trip, the Traveler can submit a written complaint to the Agency after returning from the trip in the following way: by email to: matea@ amfiteatartravel.com no later than 8 days after returning from the trip. The Agency is not obliged to take into account all complaints received later. The Agency will respond to the complaint in writing within 15 days of receiving the complaint at the latest. If it is necessary to collect information and verify the allegations from the complaint, the Agency can postpone the deadline for making a decision for another 14 days, of which it is obliged to inform the passenger of the complaint in writing.

The passenger is not entitled to compensation if part of the program was not fulfilled due to force majeure, i.e. as a result of circumstances over which the Agency has no influence (weather, security or traffic situation, public transport disruptions, changed working hours of sights compared to regular working hours, bus breakdown, etc.). While the complaint resolution procedure continues and until the traveler receives a response to the complaint from the Agency, the Traveler irrevocably waives the right to mediate with any other person, the right to file a lawsuit and any public announcements that harm the Agency's reputation, as well as a public expression of dissatisfaction.

Article 9. PUBLIC EXPRESSION OF DISSATISFACTION

The traveler declares that he is aware of the fact that the Agency acts in good faith in order to achieve the greatest possible satisfaction of all passengers and eliminate any ambiguities through transparent communication of as many facts as possible before the trip, and undertakes to act in good faith towards the Agency with the aim determining the cause of dissatisfaction before any public announcement.

Before any public announcement, the traveler undertakes to familiarize himself in detail with all information provided by the Agency (all email correspondence, general conditions, contract, travel program, and final notification) in order to ensure that he will not make an untrue factual statement in a public place.

In case of dissatisfaction, before any public announcement, the Traveler is obliged to contact the Agency in writing in order to clarify the causes of dissatisfaction and eliminate the risk that the traveler, knowingly or unknowingly, commits the Criminal Offense of Defamation or causes unjustified financial damage to the Agency through his public announcement. Article 149, paragraph 1 of the Criminal Code of the Republic of Croatia defines the criminal offense of defamation as a crime committed by someone who makes an untrue factual statement about someone in front of another person that can harm someone's honor, and the serious form of this criminal offense is if it is committed in a public place accessible to a large number of people. other persons.

By paying for the trip, the traveler declares, under full criminal and material responsibility, that he is aware of the fact that public expression of dissatisfaction and damage to the Agency's reputation, before sending a written complaint to the Agency, which would eliminate possible ambiguities, is a gross violation of the contract concluded between the Agency and the Traveler, and in this case, the Agency undertakes to compensate the Agency for non-material damage in the amount of 0.2% of the Agency's annual income.

Article 10. TRAVEL CANCELLATION BY THE PASSENGER

Cancellation of the reservation/trip must be sent or delivered to the Agency in writing.
The date of written cancellation is the basis for the calculation of fees, i.e. cancellation costs (cancellation penalty), which the Agency will charge to cover the losses incurred due to the cancellation of the reservation, according to the following scale:
up to 45 days before departure - 30% of the price of the arrangement
45 to 30 days before departure - 40% of the package price
29 to 22 days before departure - 60% of the package price
21 to 15 days before departure - 80% of the package price
14 to 0 days before departure - 100% of the price of the arrangement
after departure and "no show", i.e. failure to appear at departure - 100% of the price of the arrangement
If the Traveler does not have travel cancellation insurance and has to cancel the trip for any reason, the Agency retains the advance payment up to the total amount paid, depending on the number of days remaining until departure. In the event that the advance payment amount is less than the amount of the cancellation penalty, the traveler is obliged to pay the above-defined percentage of the remaining amount of the arrangement in the name of the cancellation penalty. The mentioned cancellation costs also apply to changes in the date of departure or the accommodation facility, as well as to all other important changes. If the Traveler interrupts the trip in progress at his own request, he is not entitled to compensation for the costs incurred due to an early return to the place of departure. In the event of cancellation of a trip that includes air and/or ship transportation, the conditions for refunding funds are defined by the terms and conditions of the airline or shipping company. Verbal cancellation must be confirmed by the Contractor/Traveler in writing either by letter or email. If the Contractor/Traveler does not confirm the verbally communicated cancellation in writing, it will be considered that he has not canceled the trip. If the Contractor/Traveler has not paid the rest of the amount or ensured undisputed payment of the entire amount of the arrangement no later than 14 days before departure, the Agency will consider that the Contractor/Traveler has abandoned the trip, and reserves the right to cancel the reservation without the possibility of returning the advance payment for the trip.
The passenger has the right to transfer the Travel Contract to another person without compensation and without changing the elements of the concluded contract (that is, to inform the agency of the names of substitute passengers). Travel insurance is not transferable to another person.

Article 11. TRAVEL DOCUMENTATION

Travel documentation is considered to be the documents that the Agency is obliged to hand over to the Contractor/Traveller, and which are necessary to realize the contracted trip (for example, original voucher, travel program, airline tickets, possible written notices, etc.). All travel documents will be delivered by email to the Contractor/Traveller no later than 2 days before departure unless otherwise stated in the travel program. In order to avoid any doubts, travel documents in the sense of the General Conditions are not considered travel documents that are necessary for the Passenger to travel.
On most bus trips, passengers only need a valid travel document (passport or ID card) upon departure, and the tour leader has all the necessary vouchers for the entire group with him.

Article 12. TRAVEL DOCUMENTS AND COMPLIANCE WITH REGULATIONS

The traveler is obliged to ensure in a timely manner that he has all valid travel documents and all other documentation necessary for the contracted trip. Unless specifically agreed, the Agency is not in charge or responsible for obtaining visas or ensuring that the Traveler can cross the border, but this is the personal responsibility of each Traveler. Invalid travel documents, or incomplete documentation that result in the impossibility of starting or continuing the journey of an individual Passenger, do not bind the Agency in any respect, and the terms of cancellation of the trip by the Contractor/Traveler apply. The Agency waives all responsibility for damage caused by the Traveler by not complying with the regulations of certain countries or caused by invalid travel documents, and the Traveler is independently responsible for compensation for all damage and all costs that may arise from this.

The traveler is obliged to respect all customs, visa and epidemiological regulations of the countries visited and passed through according to the travel program. Otherwise, the Agency has the right to start or continue the trip without the Passenger, and all costs arising from this for the Passenger shall be borne by the Passenger himself. Also, in case of theft or loss of travel documents during the trip, the Passenger will bear all costs that may arise from this.

Article 13. TRAVEL INSURANCE

Travel prices do not include travel insurance unless otherwise agreed with the group. The Agency definitely recommends the Contractor/Traveler to take out a travel insurance package (travel health insurance, insurance against travel cancellation by the passenger due to justified reasons as defined in the general insurance conditions, insurance against the consequences of an accident, and repatriation). For passengers, the Agency recommends contracting baggage insurance for an additional fee.

The Contractor/Traveller, by paying for the trip, i.e. by concluding a travel contract, confirms that he has been offered travel insurance. The offered insurance prices refer to the group policy that will be with the tour manager. It is also possible for travelers to take out an individual insurance policy, but this should be noted before paying for the arrangement (the prices of individual policies are approx. 40% higher than group policies for the same insurance coverage and risks). In case of replacement of passengers, the insurance policy is not transferable to new passengers.

Article 14. TRIP CANCELLATION INSURANCE (BY THE PASSENGER)

We recommend paying for a travel cancellation insurance policy, during which the traveler will be reimbursed 90% of the amount of the arrangement. The traveler declares that he is aware of the fact that cancellation insurance is valid only for justified reasons and upon presentation of evidence to the insurance company (death in the immediate family; a sudden illness that could not be foreseen at the time of taking out the insurance and prevents the traveler from traveling; military call-up; natural disaster in the insured's place of residence).

For all additional information about insurance, please see the General insurance conditions on the website www.globaltravel.hr at the bottom of each page (footer). In case of cancellation of the trip and activation of the insurance policy, the amount of the premium paid for the insurance policy or additional expenses incurred by the traveler on his own will not be refunded to the traveler. A cancellation insurance policy must be agreed upon when booking and concluding the Travel Agreement, and it is not possible to conclude this insurance policy subsequently.

In order to be able to activate the cancellation insurance policy, it is necessary to make the remaining payment in percentage as defined in the segment "TRAVEL CANCELLATION BY THE CONTRACTOR / PASSENGER" depending on the date of the written cancellation, which is the basis for the calculation of fees, i.e. cancellation costs (cancellation penalty). , which the Agency will charge to cover the losses incurred due to the cancellation of the reservation. All cancellation conditions are listed in the insurance conditions, and we definitely recommend that every passenger study them personally in detail.

Article 15. LUGGAGE and PERSONAL EFFECTS

The agency is not responsible for damaged, destroyed, stolen, or lost luggage, as well as for the theft of luggage or valuables in the hotel or by means of transport. The Passenger reports any damage/alienation to the carrier or the reception of the accommodation facility and is obliged to resolve the situation personally and directly with the basic service provider (accommodation, i.e. transport).

Passengers are obliged to take care of their personal belongings and must take them with them every time they leave the hotel room or the bus. Personal belongings, especially valuables, must not be left unattended at any time. The passenger is responsible for the theft, loss, or damage of things or valuables left unattended.

When traveling by bus, a passenger can take a maximum of 2 pieces of personal luggage. If there are restrictions regarding the weight of the allowed luggage that is included in the price of the arrangement, it depends on the airline company and will be specifically indicated in the final letter or travel program. Excess luggage is paid by the passenger according to the applicable prices of the carrier. Children, regardless of age, are not entitled to free baggage transportation in air transportation.

Article 16 CHANGE OF THE PROGRAM, CANCELLATION OR INTERRUPTION OF THE TRIP BY THE AGENCY

The contracted accommodation can only be replaced with accommodation in a facility of the same or higher categorization.

The agency has the full right to change the order of the tours on the condition that all the tours are carried out in accordance with the travel program. The tour leader has the right to adjust the program on the spot, i.e. to change the order of the tours in the event that before the end of the trip, all the tours as provided for in the program have been completed.

If extraordinary circumstances occur that cannot be predicted, avoided, or removed, the Agency has the right to change the content of the travel program on the spot without any obligation to compensate passengers.

The agency reserves the right to change the travel time, regardless of the reason, up to 2 hours from the scheduled departure time if it informs the passengers about this in writing in the final notification sent by email two days before departure. The agency also reserves the right to change the place of departure published in the travel program in case the city of departure remains unchanged and the new place of departure is located within 5 kilometers of the initially planned place of departure. In the event of a change in the time and/or place of departure, the Agency will notify passengers in writing in the final notification two days before departure.

The agency reserves the right to change the travel arrangement under the following conditions: that the destination remains unchanged (defined as the city where all overnight stays are planned for that arrangement), that the period of stay remains unchanged (defined as the period within which the trip is realized, additionally limited that the overnight stays must be on the same dates or within the same dates), that the duration of the arrangement remains unchanged (defined as the number of overnight stays), that the service remains unchanged (defined as an accommodation service, e.g. overnight/breakfast in a 3* hotel, with a plan for visiting regional sights), that the means and the characteristics of the transport remain unchanged (defined as bus travel or air travel), so that the place of departure and return remains unchanged (defined as the city from which one departs and to which one returns). In the event that the Agency shortens the duration of the arrangement, this is possible only with all the other restrictions listed, only at a lower price than the initially contracted arrangement, whereby the shortening of the arrangement is only possible for one night and only within the previously agreed dates, and in that case, the consent of the passenger is required he Agency reserves the right to change the day or direction/route of the trip only in the event of force majeure, i.e. unforeseen circumstances (security situation in the destination or countries passed on the way from/to the destination, bad weather, war or other reasons that will enable more efficient or safer the implementation of the travel program) and without compensation, according to the applicable regulations in domestic and international traffic. The agency does not assume responsibility for changes due to unforeseen circumstances and force majeure during the trip.

Although it will make reasonable efforts to ensure that there are no errors in written documentation or communication with passengers, the Agency is in no way responsible for possible tip-offers, inadvertent errors by its employees in publishing the program or in written/oral communication, as well as for inadvertent incorrect data entry by the operator on websites. In case of an error, the Agency will inform the Passengers about it in writing.

Without the obligation to compensate the Contractor/Traveler, the Agency may cancel the trip due to force majeure that may occur before or during the trip, i.e. in the event that a sufficient number of Passengers indicated in the travel program do not register for the trip. In the event that the trip is canceled due to an insufficient number of registered passengers, the Agency will notify the Contractor/Traveler of the trip cancellation 7 days before the start of the arrangement. By paying part or all of the amount of the arrangement, the Contractor/Traveler declares that he is aware of the fact that no package arrangement has a guaranteed departure until at least 40 registered passengers have gathered on a particular group/bus, that he will inform the other passengers on the same reservation about this fact, and that he will not contract any additional services related to the departure of the trip (transfer from/to the point of departure for the trip, accommodation in the city of departure, etc.) until the Agency specifically confirms to him in writing that the departure is guaranteed, in which case the term will be used "guaranteed departure", and that this cannot be a basis for a complaint or a public expression of dissatisfaction, given that the aforementioned does not depend on the Agency, and that the passenger is informed about the aforementioned in advance.

The agency, as a private company that provides travel organization services, is not obliged to provide this service and reserves the right to cancel the trip of each client, i.e. the travel contractor and other persons on the same reservation, in the event that it assesses that one of the passengers does not act in good faith before departure and/or that could affect the comfort of the other passengers in the group during the trip with their dissatisfaction expressed before departure, in which case the agency can inform the client about the cancellation of the trip less than 7 days before the start of the trip and return the entire amount paid for the arrangement, and the traveler, by contracting the trip, declares that aware of this fact.

In the event that the trip has to be interrupted for the entire group after its start due to force majeure or any cause related to the epidemic/pandemic, the Contractor/Traveler by paying for the trip, or accepting these general conditions, declares that he is aware of the fact that the Agency is obliged to the partners to settle all contracted services as if the trip had taken place in its entirety, and that the Agency has no obligation to compensate the Traveler for any damages in that case, nor any other obligations towards the Traveler, except for ensuring the return of the group to the point of destination.

Article 17. LEGAL PROVISIONS AND REGULATIONS, PRE-CONTRACTUAL INFORMATION, DISPUTE RESOLUTION, AND OTHER

Standard information before contracting a package-arrangement trip: The offered combination of travel services is a package arrangement within the meaning of the Act on the provision of services in tourism. The traveler, therefore, has all the rights arising from the provisions of the Act on the provision of services in tourism that refer to package arrangements. The tourist agency Amfiteatar Travel j.d.o.o. is fully responsible for the proper execution of the package arrangement as a whole. The most important rights in accordance with the Law on the provision of services in tourism: Travelers will receive all essential information about the package arrangement before concluding a contract on travel in a package arrangement. There is always at least one merchant who is responsible for the proper execution of all travel services covered by the contract. Passengers receive an emergency phone number or information about a contact point through which they can get in touch with the organizer or travel agency (the mobile phone contact number of the travel manager for all emergencies will be provided two days before the start of the trip in the final notification). Passengers can transfer the package arrangement to another person with reasonable notice and possible payment of additional costs. The price of the package arrangement can be increased only if specific costs (for example, the price of fuel) increase and if this is expressly stipulated in the contract, and in any case no later than 20 days before the start of the package arrangement. If the price increase exceeds 8% of the price of the package arrangement, the passenger can terminate the contract. If the organizer reserves the right to increase the price, the passenger has the right to a price reduction if the relevant costs are reduced. Travelers can terminate the contract without paying any termination fee and receive a full refund of all payments if any of the essential elements of the package arrangement other than the price are significantly changed. If, before the start of the package arrangement, the merchant responsible for the package arrangement cancels the package arrangement, passengers have the right to a refund and, if necessary, compensation (compensation is possible only in the event that the departure was guaranteed to the Passenger in writing by the Agency, with the words "guaranteed departure", and that passengers have consequently agreed on additional services such as transfers from/to the place of departure. Passengers can terminate the contract without paying any termination fee before the start of the package arrangement in case of extraordinary circumstances, for example, if there are serious security problems at the destination which could affect the package arrangement. In addition, passengers may terminate the contract at any time prior to the commencement of the package arrangement upon payment of an appropriate termination fee that may be justified. If after the commencement of the package arrangement, significant elements of the package arrangement cannot be provided as agreed, alternative arrangements will have to be offered at no additional cost. If the services are not provided in all ads with the contract and this significantly affects the performance of the package arrangement, and the organizer does not correct the non-conformity, passengers can terminate the contract for travel in the package arrangement without paying a cancellation fee. Passengers have the right to a price reduction and/or compensation if the travel services are not performed or if they are performed improperly. If the traveler finds himself in difficulties, the organizer must provide him with help. If the organizer, or in some member states the seller, becomes insolvent, a refund is provided. If the organizer or, if necessary, the seller becomes insolvent after the start of the package arrangement, and if transportation is included in the package arrangement, the repatriation of the passengers is ensured. In accordance with the regulation of the European Union no. 524/2013. (Online Dispute Resolution platform) on the online resolution of consumer disputes, Article 14 paragraph 1 enables online resolution of consumer disputes via the link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main. home. Choose language. The competent authority for the business of the Travel Agency Amfiteatar Travel j.d.o.o. is the Ministry of Tourism of the Republic of Croatia, Trg Republike Hrvatske 8/1, 10 000 Zagreb.

Article 18. TRAVEL IN THE ORGANIZATION OF OTHER ORGANIZERS

These General Conditions apply to all arrangements where the Agency is the main organizer, except in the case where the Agency acts as an intermediary, i.e. it is not the main travel organizer. For such arrangements, the responsible organizer will be indicated in the contract, and the general terms and conditions of the responsible organizer will apply to that trip, and the Agency is not responsible for the implementation of tourist arrangements by other organizers. By signing the contract, the Contractor/Traveler fully accepts the program and conditions of the trip.

Article 19. FINAL PROVISIONS

These general conditions are an integral part of the travel contract that the Contractor/Traveler enters into with the Agency.
By paying the advance payment or the entire amount of the tourist package, the Contractor/Traveler fully accepts these general conditions, and the contract is valid even without the signature of the Contractor/Traveler.
These general conditions enter into force on January 1, 2023.